Refund policy

Return & Refund Policy

Last Updated: [jun 3]

At [Vxntx], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order number must be provided.

We reserve the right to deny returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Items showing signs of wear, damage, or misuse

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the issue and provide a replacement, store credit, or refund when appropriate.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival
  • The item received was incorrect
  • The item was defective

In these cases, we will cover the return shipping costs.

Exchanges

We only replace items if they are damaged, defective, or incorrect. If you need an exchange, contact us for assistance.

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback. We are committed to resolving customer concerns promptly and fairly.

Contact Us

For questions regarding returns or refunds, please contact us:

[Vxntx]
Email: [pxpivxx@gmail.com]